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Happy Kiln, Warm Kiln, Little Pile of Bricks ...

6/21/2013

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So it doesn't sing as well as Soft Kitty from Big Bang Theory, but the kiln is here and working and not damaged and I love it.  I'm still in the learning curve, getting used to how the new kiln heats and how to program it, but thankfully it's pretty easy.  So what happened?  Olympic shipped my first kiln, and the freight company, Southeastern Freight Lines (SEFL) practically murdered it ...
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The first thing I noticed was the cracked handle ... no huge deal ...
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Then I noticed the base was bent. A lot. This his 1" square tubing and I couldn't bend it with a lot of rage and a big hammer if I tried.
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I quickly remove the cardboard and plastic wrap from around the kiln and my heart sinks. There's a deep gouge, puncturing the metal and going into the fire brick.
If this were a small purchase, I wouldn't have cared.  It probably would have been fine with the gouge in the side, but the base was bent so badly it had to be replaced.  The folks at Olympic were FANTASTIC.  I couldn't have asked for better service from them.  SEFL, however, was a different story.  Had it not been for Olympic, I would have had to pay for 2 kilns plus over $1000 in shipping costs.  SEFL is staffed by, in my experience, mostly incompetent people.  No one ever called me to notify me that a driver was coming to pick up the damaged kiln.  No one ever called me to notify me the new kiln would be delivered.  They denied my claim for damage, and then proceeded to bill me over $700 to pick up the damaged kiln (which Olympic took care of).  In one transaction, I got to see both extremes in company quality and customer service.  From the shining stars, to the dregs of society.  SEFL has been added to the list of companies I will NEVER do business with again.  On the other hand, I'm an Olympic customer for life.

So I've been happily catching up on my bottle backlog.  Almost all of my bottle molds fit in here at the same time.  I can actually fit more in than are pictured below, but that was my first firing.  Everything turned out great!
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Maiden firing of the kiln. 9 molds, 11 bottles and still some elbow room!
So with all this space, I'm getting new ideas.  I'm thinking bigger!  I can't wait to get all my ideas baking so I can share them with you.
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    I'm a glass artist being touched by the beautiful world through the Internet and doing what I can to share that beauty right back.

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